Return & Refund Policy

Last Updated

5/29/2026

1. Return Window

Eligible products can be returned within 7 days of delivery. Requests raised after this window cannot be accepted.

2. Eligible Items

• Unopened and unused products in their original packaging with all tags and seals intact.
• Wrong product delivered, damaged in transit, or expired on arrival.
• Manufacturing defects.

3. Non-Returnable Items

For hygiene and safety reasons we cannot accept returns on:

• Opened food bags, treats, supplements and medicines.
• Opened grooming products, shampoos and perfumes.
• Personalised or customised items.
• Litter and disposable hygiene products.

4. How to Request a Return

1. Go to My Orders and select the order.
2. Tap Request Return and choose a reason. Add photos if the item arrived damaged.
3. Our team will schedule a reverse pickup within 24–48 hours, or share a self-shipping option if pickup is unavailable in your pincode.

5. Refund Timeline

Once we receive and verify the returned item, the refund is initiated within 2 business days and reaches your original payment method within 5–7 business days. Refunds for cash-on-delivery orders are issued to your bank account or as store credit, as preferred.

6. Exchanges

We currently do not offer direct exchanges. Please return the eligible item and place a fresh order for the variant or product you want.

7. Cancellations

Orders can be cancelled within 1 hour of placement from the My Orders page, provided they have not been packed for shipping. Cancelled orders are refunded in full to the original payment method.

8. Need Help?

Reach our support team between 9 AM and 9 PM IST:
+91 73860 90707 · info@drvenkyspetstore.com · WhatsApp